City Express By Marriott Chetumal Hotel, Chetumal ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

5Av. Insurgentes Km, Col Emancipacion De Mexico, Chetumal, Mexico

City Express By Marriott Chetumal is located near the stunning Laguna Bacalar, renowned for its striking blue waters. The hotel offers a blend of comfort and convenience for both leisure and business travelers. Its strategic location allows easy access to local attractions and shopping areas. Guests can expect warm hospitality and a variety of amenities during their stay.

Location

City Express Chetumal is conveniently located just 2 miles from Chetumal Airport, ensuring easy access for travelers. The hotel lies near key attractions, including the Chetumal Boardwalk and numerous shopping opportunities, including a tax-free zone. Public transportation links are readily accessible, making it simple to explore nearby cultural and natural sites.

Rooms

The hotel provides functional rooms designed for comfort, featuring air conditioning and heating. Each room includes amenities such as cable TV, a telephone line, and a private bathroom with toiletries. Guests can choose from accommodations with double or extra-large beds. The property also caters to accessibility needs with features such as elevators and accessible routes.

Eat & Drink

Guests can enjoy a complimentary breakfast buffet on weekdays from 6:00 AM to 10:30 AM. The hotel also provides coffee and tea in common areas throughout the day. For additional dining, there are various food options available within a 5-minute walk. The breakfast area provides a welcoming space for guests to start their day.

Leisure & Business

Recreational amenities at City Express include an outdoor pool for relaxation and a fitness center for those looking to stay active. The hotel also accommodates business guests with a well-equipped business center and meeting spaces. Additional services such as dry cleaning and laundry are available for convenience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

2 persons

20 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Double Room

Max:

2 persons

20 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Superior Queen Room

Max:

2 persons

20 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Chetumal 2.2 mi

Airports

Chetumal International (ctm) 3.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“I thoroughly enjoyed the breakfast selection, which offered a variety of tasty options that fueled my day perfectly.” view full review

Inviting Pool!

“The pool was not only clean but also incredibly inviting, making it the perfect spot to relax and unwind during my stay.” view full review

Excellent Shower Pressure

“I was impressed by the shower pressure, which provided a refreshing and invigorating experience every morning.” view full review

Hassle-Free Parking

“The free parking lot made my stay so convenient and stress-free, allowing me to explore without any worries.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Outdoor swimming pool

Room features

Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

5Av. Insurgentes Km, Col Emancipacion De Mexico, Chetumal, Mexico

Map view

5Av. Insurgentes Km, Col Emancipacion De Mexico, Chetumal, Mexico

City landmarks

77020

Parque Del Queso

5000 ft

Shopping Area

Liverpool Chetumal

2800 ft

Calle Manuel Acuña

Mujer Park

3900 ft

Zoo

Zoo Payo Obispo

1.3 mi

Planetarium

Planetario Yook'ol Kaab

1.4 mi

Calderitas

Oxtankah Ruins

1.6 mi

Parks

Zazil Ecological Park

1.2 mi

Av. Revolución

Zazil Park

1.1 mi

Av Efraín Aguilar 488

Monumento al Mestizaje

1.3 mi

Kinichna Zona Arqueologica

1.6 mi

Chetumal

casitas Park

1.8 mi

Esquina con Úrsulo Galván

Manati Water Park

1.8 mi

Museums

Museum de la cultura maya

2.2 mi

Museums

Museum of Mayan Culture

2.2 mi

Museums

Museum of the City of Chetumal

2.3 mi

Palacio Municipal De Othon P. Blanco

2.1 mi

Q.R.

Escuela Estatal de Danza q Roo

2.3 mi

77000

La Chetumalena

2.3 mi

Centro

Renaissance Statue

2.4 mi

Square

Explanada De La Bandera

2.6 mi

Bahia de Chetumal

Santuario del Manati

2.6 mi

Avenida Insurgentes Javier Rojo Gomezfrente Fovissste

Zoologico Payo Obispo

2.7 mi

Miguel Hidalgo 47

Caimanes Park

2.6 mi

Square

Fuente del Pescador

2.7 mi

Chetumal

Malecon Chetumal

2.7 mi

Blvd. Bahía 155

Aqui inicia Mexico malecon

2.7 mi

Barrio Bravo

Bandshell and playground Chetumal

3.1 mi

Night club

Carpe Diem

3.1 mi

Nearby

Mall

Las Americas Chetumal

1300 ft

Mall

Plaza de las Americas

1600 ft

Restaurants

The Burger Custom Made

2200 ft

Carretera Tulum-Cancun Vidanta Riviera Maya

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

6.8/10

Nice

Rooms

6.5

Location

8.5

Service

5.0

Dining

5.5

Jerome

United States of America, September 2023

6.2/10

The hotel offers modern and comfortable rooms with a clean and efficient layout, yet the strong paint smell was a downside. The service was lacking, with staff appearing uninterested in fixing issues and displaying rude behavior. However, the location is excellent, just minutes away from a major mall. The dining experience was nice but can be improved. Overall, for the cost I booked, it was a mixed experience.

Rooms

7.0

The rooms had everything you would need with a clean and efficient layout. They are modern, comfortable, and clean, but the smell was very strong, like there was an open can of paint.

Service

5.0

The service was disappointing with staff displaying rudeness and little regard for customer concerns. They seemed unfriendly and not trained to handle issues effectively.

Location

9.0

The location is great, as it is directly behind the shopping mall, making it convenient for finding food and transportation to other places.

Dining

6.0

The dining experience was nice but could be improved a bit, with limited range and quantity. However, the home-made pastries were a highlight.

Facilities

John

United States of America, May 2023

6.0/10

The hotel had a strong paint smell in the rooms, which made me feel like I needed some fresh air but unfortunately, the windows couldn't be opened. The rooms seemed freshly painted with a high paint scent. They were not ready on time, and the breakfast was cold and lacked flavor.

Rooms

6.0

The rooms definitely needed some fresh air due to the strong paint smell, but they looked recently painted with a high paint scent. The breakfast was cold and lacked flavor.

Service

5.0

The front desk staff was very rude and had little regard for the prices we found online, with a nasty attitude while delivering the message. However, they were willing to go the extra mile to help change a flat tire.

Location

8.0

The location was great, just a short walk to the mall, but it needs to be more inviting and less boring. It was the best part of the stay, particularly nice for children and very convenient for travelers and shoppers alike.

Dining

5.0

The dining experience was not up to standards and the Chinese food was awful. However, the extensive menu was delicious and consistent over the two days.

Facilities

7.0

There were dry cleaning and laundry services available, which was convenient but not exceptional in terms of facilities.